Apple Rock!

Regular (ahem) readers will note that I’m a bit of an Apple fanboy. Well, there’s nothing better when you’re in that apparent minority to have it confirmed to you.

I’m guessing the products speak for themselves, they’re sleek and cool and gorgeous-looking, they ‘just work’ and I suppose there is that little bit of elitism there too as they’re not too mainstream.

But what about Customer Service from the behemoth that Apple has become these days? The cynics would have you believe any company that grows big can easily lose touch with their customers.

Sitting comfortably? Well, let me tell you about it… Continue reading